Glossary

A

• AEM

  Autonomous Endpoint Management (AEM) is a system designed to simplify the management of devices within an organization’s IT environment. By automating tasks such as patch management, software deployment, and security enforcement, AEM improves operational efficiency, enhances security, and reduces manual workloads. It’s especially useful for IT teams managing large numbers of endpoints remotely.

• AES

  AES (Advanced Encryption Standard) is a symmetric encryption algorithm used to secure data by converting it into unreadable ciphertext. Known for its strength and efficiency, AES is widely adopted by governments, businesses, and software providers for protecting sensitive information. It supports key lengths of 128, 192, or 256 bits, with AES-256 considered among the most secure encryption standards available today.

• Attended Remote Access

  Attended remote access allows IT professionals to connect to a user’s device with their consent, typically during a live session. This access type is commonly used in remote support scenarios where the user is present to authorize and oversee the troubleshooting or assistance being provided.

• Augmented Reality

  Augmented Reality (AR) integrates digital information, such as images, sounds, and interactive elements, into the real-world environment. AR enhances user experiences by allowing real-time overlay of virtual elements on physical objects. For IT teams, an AR-enabled remote support tool like the one found in Splashtop allows the IT technician to see what the end-user sees through their device camera to provide guidance and support

B

• BYOD

  自带设备（BYOD）是一种策略，允许员工使用智能手机、平板电脑和笔记本电脑等个人设备访问公司系统和数据。BYOD 策略在提高灵活性的同时，也带来了安全挑战。

C

• CCPA

  The California Consumer Privacy Act is a state-level data privacy law that grants California residents greater control over their personal information. CCPA gives individuals the right to know what data is being collected, request deletion, and opt out of data sharing. Organizations subject to CCPA must implement transparency and data protection practices or risk legal and financial penalties.

• Cloud Computing

  Cloud computing refers to the delivery of on-demand computing resources—such as servers, storage, databases, and applications—over the Internet. It enables organizations to scale their operations, reduce costs, and improve flexibility by eliminating the need for on-premises hardware.

E

• End-to-End Encryption

  End-to-end encryption is a security process where data is encrypted on the sender’s device and only decrypted on the recipient’s device. This ensures that no one, including service providers, can access the data while it’s in transit, making it an essential feature for secure communications.

• Endpoint Management

  Endpoint management is the process of overseeing and maintaining all devices that connect to an organization's network, such as laptops, desktops, mobile devices, and servers. Effective endpoint management ensures that each device is secure, up to date, and compliant with organizational policies. It often includes patch management, monitoring, configuration enforcement, and threat detection.

F

• FERPA

  FERPA (Family Educational Rights and Privacy Act) is a U.S. federal law that protects the privacy of student education records. It grants parents and eligible students the right to access, review, and request corrections to education records, and limits the disclosure of personally identifiable information without consent. Educational institutions must comply with FERPA by securing student data and ensuring appropriate access controls are in place.

G

• GDPR

  The General Data Protection Regulation is a comprehensive data protection law enacted by the European Union to govern how personal data is collected, processed, and stored. It gives EU citizens the right to access, correct, and delete their personal data, and imposes strict requirements on organizations for data security, transparency, and consent. Non-compliance can result in substantial fines and legal penalties.

H

• HIPAA

  HIPAA (Health Insurance Portability and Accountability Act) is a U.S. law that sets national standards for protecting sensitive patient health information. It requires healthcare providers, insurers, and their business associates to implement physical, administrative, and technical safeguards to ensure data confidentiality, integrity, and availability. HIPAA compliance is essential for any organization handling electronic protected health information (ePHI).

I

• IAM

  身份和访问管理（IAM）是一种政策和技术框架，确保正确的人在正确的时间访问正确的资源。IIAM 可有效维护组织的安全性和合规性。

• ITSM

  IT Service Management (ITSM) encompasses a set of practices, policies, and tools designed to deliver and support IT services. ITSM frameworks like ITIL help organizations align IT processes with business goals, covering areas such as incident management, service request fulfillment, and change control.

• IoT

  The Internet of Things refers to a network of interconnected physical devices, such as sensors, appliances, and wearables, that collect and exchange data over the internet. IoT devices enable automation, real-time monitoring, and more intelligent decision-making across industries. However, they also present security and privacy challenges that require robust network and endpoint protection.

M

• MDM

  Mobile Device Management is a set of tools and policies that allow IT teams to control, secure, and enforce policies on smartphones, tablets, and other mobile endpoints. MDM solutions help organizations protect sensitive data, manage app usage, remotely wipe lost devices, and ensure compliance with internal security standards.

• MFA

  Multi-Factor Authentication (MFA) adds an extra layer of security by requiring users to verify their identity using multiple factors, such as a password, fingerprint, or a one-time code. MFA significantly reduces the risk of unauthorized access, even if one credential is compromised.

• MSP

  托管服务提供商（MSP）是第三方公司，通常采用订阅模式以远程的方式主动管理客户的 IT 基础设施和最终用户系统。MSP 可提供一系列 IT 服务，包括远程监控、安全管理和数据备份。

• Malware

  Malware, short for malicious software, includes programs like viruses, ransomware, and spyware that are designed to harm or exploit devices and networks. It can steal sensitive information, disrupt operations, or give unauthorized access to attackers, making robust security measures critical.

O

• On-Premise

  On-prem, short for on-premises, refers to IT infrastructure and software that are physically hosted within an organization’s facilities. Unlike cloud-based systems, on-prem solutions are managed internally by in-house IT teams. While offering more control over data and systems, on-prem deployments typically require a more significant investment in hardware, maintenance, and security.

P

• PAM

  Privileged Access Management (PAM) is a security framework designed to control and monitor access to critical systems and data by privileged users. PAM tools enforce least-privilege access, record session activities, and provide real-time monitoring to mitigate insider threats and breaches.

• Port Forwarding

  Port forwarding is a network configuration technique that redirects incoming traffic from a specific external port to an internal IP address and port within a private network. It enables remote access to devices or services, such as remote desktops, webcams, or game servers, behind a firewall or router. While useful for enabling connectivity, port forwarding can introduce security risks if not properly configured, as it may expose internal systems to the public internet. For safer alternatives, secure remote access solutions like Splashtop can eliminate the need for port forwarding altogether.

R

• RBAC

  Role-Based Access Control (RBAC) assigns permissions to users based on their organizational roles. By restricting access to only what’s necessary for each role, RBAC improves security, ensures compliance, and simplifies permission management.

• RMM

  Remote Monitoring and Management (RMM) tools provide IT teams with the ability to monitor, manage, and maintain client systems remotely. These tools proactively detect issues, push updates, and generate detailed reports, ensuring smooth operations and minimizing downtime.

• Remote Administration

  Remote administration is the process of managing and configuring systems, servers, or networks from a distant location. It allows IT administrators to perform tasks such as software installation, user management, security policy enforcement, and system monitoring using remote management tools, ensuring operational continuity without on-site access.

• Remote Assistance

  Remote assistance enables IT professionals to troubleshoot and resolve technical issues on a user’s device from a distant location. It often includes real-time screen sharing, file transfers, and chat functionalities to provide seamless support.

• Remote Collaboration

  Remote collaboration refers to using digital tools and platforms that allow teams to work effectively from different locations. Features like file sharing, video conferencing, and shared editing environments enable productivity without geographical constraints.

• Remote Desktop

  A remote desktop allows users to access and control a computer from another location. This technology is widely used for remote work, IT support, and accessing files or applications on a primary computer while away.

• Remote Device

  A remote device is any electronic device, such as a smartphone, tablet, laptop, or IoT device, that can be accessed or managed over a network. These devices enable flexibility and connectivity, especially in remote work environments.

• Remote IT Support

  Remote IT support refers to the practice of providing technical assistance to users or devices from a different location using remote access software. IT teams can troubleshoot issues, install updates, configure settings, and perform maintenance without being physically present. This approach improves response times, reduces downtime, and allows businesses to support users across multiple locations efficiently.

• Remote Management

  Remote management is the process of monitoring, maintaining, and administering systems, networks, or endpoints from a distance. IT professionals use remote management tools to ensure devices remain secure, up to date, and fully functional without on-site access. It plays a key role in modern IT operations, especially in distributed or hybrid work environments.

• Remote Management Software

  Remote management software provides IT administrators with the tools needed to manage remote devices, servers, and networks. These platforms often include features like device monitoring, patch deployment, performance tracking, and automation. By centralizing control and visibility, remote management software helps organizations maintain operational continuity and minimize risks across all endpoints.

• Remote Session

  A remote session occurs when a user connects to another computer or device over a network to interact with its desktop or interface as if they were physically present. Remote sessions enable tasks like accessing files, running applications, providing support, or managing systems from a different location, often via remote desktop software or secure access platforms.

• Remote Support

  Remote support software allows IT professionals to provide technical support to users by accessing their devices remotely. It typically includes features like file transfer, live chat, and multi-platform compatibility, streamlining the troubleshooting process.

• Remote Troubleshooting

  Remote troubleshooting involves diagnosing and resolving technical issues on a user’s device or system without being physically present. IT professionals use remote access tools to investigate problems, run scripts, update settings, and apply fixes in real time, helping reduce downtime and support costs.

• Remote Workforce

  A remote workforce consists of employees who work outside of a traditional office environment, often from home or other off-site locations. Supported by remote access software, collaboration tools, and cloud services, remote work allows businesses to operate flexibly while reducing overhead and expanding their talent pool across geographies.

S

• SIEM

  Security Information and Event Management (SIEM) systems aggregate and analyze security data from across an organization’s infrastructure. They provide real-time threat detection, incident response, and compliance reporting, helping organizations maintain robust cybersecurity defenses.

• SNMP

  SNMP (Simple Network Management Protocol) is a standard protocol used to monitor and manage devices on a network. It allows IT administrators to gather performance metrics, detect faults, and configure devices like routers, switches, printers, and servers. SNMP is widely used in enterprise environments to support network health monitoring and infrastructure management.

• Secure Remote Access

  Secure remote access ensures users can connect to devices or networks from distant locations without compromising security. It uses encryption, strong authentication, and secure protocols to protect against unauthorized access and data breaches.

U

• User Account Control

  User Account Control is a security feature in Microsoft Windows that helps prevent unauthorized changes to the operating system. When a task requires administrative privileges, UAC prompts the user for permission or an admin password. This helps protect the system from malware and unintended modifications by limiting elevated access to trusted actions only.

V

• VDI

  Virtual Desktop Infrastructure (VDI) is a technology that hosts desktop environments on a centralized server. Users can access their desktop from any device, enabling flexibility, improved security, and centralized management for IT teams.

• VPN

  A Virtual Private Network (VPN) connects a user’s device and the internet. VPNs are widely used to bypass geographic restrictions and enable access to remote networks.

W

• WoL

  Wake on LAN (WoL) is a networking standard that allows devices to be powered on remotely by sending a specific signal over the network. This feature is useful for IT administrators performing after-hours updates or troubleshooting.

Z

• Zero Trust

  Zero Trust is a security framework based on the principle of "never trust, always verify." It assumes that threats can exist both inside and outside the network, so no user or device is granted access by default. Instead, access is granted based on strict identity verification, continuous authentication, and least-privilege principles. Zero Trust helps protect against data breaches, lateral movement, and insider threats.

技

• 技术支持

  技术支持包括为计算机、软件或网络等技术产品的用户提供帮助和故障排除。可采用面对面、电话或远程访问工具等方式解决问题，确保顺利运营。

无

• 无人值守访问

  无人值守访问是一种远程连接计算机或其他设备的方式，无需任何人到场授权访问。无人值守访问尤其适用于非工作时间的 IT 支持、维护和设备更新。

混

• 混合办公

  混合办公是一种弹性工作模式，将远程办公与面对面办公相结合，允许员工一部分时间采用居家办公或在其他远程位置办公，其余时间则在传统办公环境办公。这种工作模式可促进工作与生活的平衡，通常还能提高生产率。

网

• 网络安全

  网络安全指保护系统、网络和程序免受数字攻击的实践。涉及各种技术、流程和实践，旨在防范未经授权的访问、数据泄露和其他网络威胁。

远

• 远程办公

  远程办公是一种工作安排，指员工在公司总办公室以外的地点履行工作职责，通常可以在家中或其他异地位置办公，利用技术进行沟通和协作。

• 远程学习

  远程学习指传统课堂教学之外的教育教学，通常由数字平台提供。通过远程学习，学生可以随时随地获取课程资料和上课，增加了教育的灵活性。

• 远程访问

  远程访问指能够使用安全的互联网连接从远程位置访问设备，允许用户像在现场一样工作或管理系统。