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Glossary

Remote Access and IT Terms

  • A

    • AEM

      Autonomous Endpoint Management (AEM) is a system designed to simplify the management of devices within an organization’s IT environment. By automating tasks such as patch management, software deployment, and security enforcement, AEM improves operational efficiency, enhances security, and reduces manual workloads. It’s especially useful for IT teams managing large numbers of endpoints remotely.

    • Attended Remote Access

      Attended remote access allows IT professionals to connect to a user’s device with their consent, typically during a live session. This access type is commonly used in remote support scenarios where the user is present to authorize and oversee the troubleshooting or assistance being provided.

    • Augmented Reality

      Augmented Reality (AR) integrates digital information, such as images, sounds, and interactive elements, into the real-world environment. AR enhances user experiences by allowing real-time overlay of virtual elements on physical objects. For IT teams, an AR-enabled remote support tool like the one found in Splashtop allows the IT technician to see what the end-user sees through their device camera to provide guidance and support

  • B

    • BYOD

      自带设备(BYOD)是一种策略,允许员工使用智能手机、平板电脑和笔记本电脑等个人设备访问公司系统和数据。BYOD 策略在提高灵活性的同时,也带来了安全挑战。

  • C

    • Cloud Computing

      Cloud computing refers to the delivery of on-demand computing resources—such as servers, storage, databases, and applications—over the Internet. It enables organizations to scale their operations, reduce costs, and improve flexibility by eliminating the need for on-premises hardware.

  • E

    • End-to-End Encryption

      End-to-end encryption is a security process where data is encrypted on the sender’s device and only decrypted on the recipient’s device. This ensures that no one, including service providers, can access the data while it’s in transit, making it an essential feature for secure communications.

  • I

    • IAM

      身份和访问管理(IAM)是一种政策和技术框架,确保正确的人在正确的时间访问正确的资源。IIAM 可有效维护组织的安全性和合规性。

    • ITSM

      IT Service Management (ITSM) encompasses a set of practices, policies, and tools designed to deliver and support IT services. ITSM frameworks like ITIL help organizations align IT processes with business goals, covering areas such as incident management, service request fulfillment, and change control.

  • M

    • MFA

      Multi-Factor Authentication (MFA) adds an extra layer of security by requiring users to verify their identity using multiple factors, such as a password, fingerprint, or a one-time code. MFA significantly reduces the risk of unauthorized access, even if one credential is compromised.

    • MSP

      托管服务提供商(MSP)是第三方公司,通常采用订阅模式以远程的方式主动管理客户的 IT 基础设施和最终用户系统。MSP 可提供一系列 IT 服务,包括远程监控、安全管理和数据备份。

    • Malware

      Malware, short for malicious software, includes programs like viruses, ransomware, and spyware that are designed to harm or exploit devices and networks. It can steal sensitive information, disrupt operations, or give unauthorized access to attackers, making robust security measures critical.

  • P

    • PAM

      Privileged Access Management (PAM) is a security framework designed to control and monitor access to critical systems and data by privileged users. PAM tools enforce least-privilege access, record session activities, and provide real-time monitoring to mitigate insider threats and breaches.

  • R

    • RBAC

      Role-Based Access Control (RBAC) assigns permissions to users based on their organizational roles. By restricting access to only what’s necessary for each role, RBAC improves security, ensures compliance, and simplifies permission management.

    • RMM

      Remote Monitoring and Management (RMM) tools provide IT teams with the ability to monitor, manage, and maintain client systems remotely. These tools proactively detect issues, push updates, and generate detailed reports, ensuring smooth operations and minimizing downtime.

    • Remote Assistance

      Remote assistance enables IT professionals to troubleshoot and resolve technical issues on a user’s device from a distant location. It often includes real-time screen sharing, file transfers, and chat functionalities to provide seamless support.

    • Remote Collaboration

      Remote collaboration refers to using digital tools and platforms that allow teams to work effectively from different locations. Features like file sharing, video conferencing, and shared editing environments enable productivity without geographical constraints.

    • Remote Desktop

      A remote desktop allows users to access and control a computer from another location. This technology is widely used for remote work, IT support, and accessing files or applications on a primary computer while away.

    • Remote Device

      A remote device is any electronic device, such as a smartphone, tablet, laptop, or IoT device, that can be accessed or managed over a network. These devices enable flexibility and connectivity, especially in remote work environments.

    • Remote Support

      Remote support software allows IT professionals to provide technical support to users by accessing their devices remotely. It typically includes features like file transfer, live chat, and multi-platform compatibility, streamlining the troubleshooting process.

  • S

    • SIEM

      Security Information and Event Management (SIEM) systems aggregate and analyze security data from across an organization’s infrastructure. They provide real-time threat detection, incident response, and compliance reporting, helping organizations maintain robust cybersecurity defenses.

    • Secure Remote Access

      Secure remote access ensures users can connect to devices or networks from distant locations without compromising security. It uses encryption, strong authentication, and secure protocols to protect against unauthorized access and data breaches.

  • V

    • VDI

      Virtual Desktop Infrastructure (VDI) is a technology that hosts desktop environments on a centralized server. Users can access their desktop from any device, enabling flexibility, improved security, and centralized management for IT teams.

    • VPN

      A Virtual Private Network (VPN) connects a user’s device and the internet. VPNs are widely used to bypass geographic restrictions and enable access to remote networks.

  • W

    • WoL

      Wake on LAN (WoL) is a networking standard that allows devices to be powered on remotely by sending a specific signal over the network. This feature is useful for IT administrators performing after-hours updates or troubleshooting.

    • 技术支持

      技术支持包括为计算机、软件或网络等技术产品的用户提供帮助和故障排除。可采用面对面、电话或远程访问工具等方式解决问题,确保顺利运营。

    • 无人值守访问

      无人值守访问是一种远程连接计算机或其他设备的方式,无需任何人到场授权访问。无人值守访问尤其适用于非工作时间的 IT 支持、维护和设备更新。

    • 混合办公

      混合办公是一种弹性工作模式,将远程办公与面对面办公相结合,允许员工一部分时间采用居家办公或在其他远程位置办公,其余时间则在传统办公环境办公。这种工作模式可促进工作与生活的平衡,通常还能提高生产率。

    • 网络安全

      网络安全指保护系统、网络和程序免受数字攻击的实践。涉及各种技术、流程和实践,旨在防范未经授权的访问、数据泄露和其他网络威胁。

    • 远程办公

      远程办公是一种工作安排,指员工在公司总办公室以外的地点履行工作职责,通常可以在家中或其他异地位置办公,利用技术进行沟通和协作。

    • 远程学习

      远程学习指传统课堂教学之外的教育教学,通常由数字平台提供。通过远程学习,学生可以随时随地获取课程资料和上课,增加了教育的灵活性。

    • 远程访问

      远程访问指能够使用安全的互联网连接从远程位置访问设备,允许用户像在现场一样工作或管理系统。

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