Splashtop SOS (now Splashtop Remote Support) is a comprehensive remote support solution with endpoint management capabilities, enabling IT teams and helpdesks to deliver fast, multi-platform support globally. Technicians can access any device remotely, providing instant unattended support for managed computers and quick, on-demand support for unmanaged devices like end-user computers and mobile devices.
The Autonomous Endpoint Management add-on streamlines IT operations by automating routine tasks and ensuring endpoints remain secure, compliant, and up-to-date—all from a unified console. IT teams also have the option to add Remote Access licenses to enable end-users to work from anywhere with secure, high-performance remote sessions to workstations.
Splashtop Enterprise is an advanced solution with controls to strengthen your security posture, improve manageability and level up your remote support capabilities.
Let’s explore the differences between Splashtop Enterprise and Splashtop SOS (now Splashtop Remote Support).
Splashtop Enterprise (technician license) | ||
|---|---|---|
# of unattended computers per concurrent user license | 300 computers | Choose between 10 or 300 computers |
对 Windows、Mac 和 Linux 计算机的无人值守远程支持 | ||
向计算机和移动设备提供了 Splashtop On-Demand Support（SOS） | ||
自定义品牌客户下载的 SOS 应用 | ||
Launch an SOS session from within ticketing systems like ServiceNow, Freshservice, Freshdesk, Zendesk, Salesforce, Spiceworks Help Desk, Jira, and more | ||
会话中的功能，例如远程重新引导和重新连接、会话录制、多显示器支持、聊天、远程打印、文件传输（包括拖放）等等 | ||
远程会话期间向最终用户发起语音通话 | ||
Simplify and automate endpoint management with policy enforcement, OS and third-party patch management, background diagnostic actions, proactive alerts, automated remediation via smart actions, inventory reporting, and more | Endpoint Management (Add-on) | Endpoint Management (Add-on) |
启用最终用户远程访问 | Purchase as many named Enterprise Remote Access licenses as you need | Purchase as many remote access licenses as you need |
单一登录集成支持通过 Okta、Azure AD、ADFS、JumpCloud、OneLogin、Workspace ONE、G-Suite 和 TrustLogin 进行身份验证 | ||
Manageability and productivity features like granular permissions, group-based access, mic passthrough, USB device redirection, and more | ||
Advanced security features like SIEM logging, IP whitelisting, cloud session recording, watermarking and more | ||
Improved service desk workflow, with channels, technician transfer, and user-initiated support request from desktop or web | ||
无人值守访问 Android 设备，包括智能手机、平板电脑、坚固的 Android 设备、POS 设备、信息亭和机顶盒 | ||
Ability to add-on Splashtop Augmented Reality and Splashtop Connector | ||
成本 | Priced per concurrent user. Contact us for pricing. | 最低 ¥40,800/year per concurrent user. |
Sign up for a free trial of either Splashtop Remote Support or Splashtop Enterprise!
